This privacy statement covers the Healthwatch Isles of Scilly website. This statement does not cover links within this website to other websites.
Information we collect
We collect personal information from visitors to this website through the use of online forms and every time you email us your details.
When you simply browse through the information on this website, it does not store or capture your personal information. Your IP address is automatically recognised by the web server but this is so you can download this website onto your device rather than for any tracking purpose.
We will only collect personal information volunteered by you, such as:
- feedback from surveys and online forms
- email addresses
- preferred means of communication
Types of cookies and how we use them
First party cookies:
At the top of every page, there is an option to change the page style to help people view the site more easily. This gives our site better web accessibility. The text size cookie remembers the user's chosen settings.
At the top of every page, there is an option to change the size of the text on the website. This gives our site better web accessibility. The page style cookie remembers the user's page style settings.
Third party cookies
Third party cookies are set by other websites. We use their online tools to make our website work better for you.
We use the following third party cookies set by Google Analytics:
This cookie generates the number of unique visits to our website. It expires after two years.
This cookie generates a number of user sessions. It expires after 30 minutes.
This cookie works with the _utmb cookie to generate a number of user sessions. It expires after 30 minutes.
This cookie records the way you reach our website. It expires after six months.
Managing the cookies on your computer
You can restrict or block cookies set by our website and others by changing the settings in your browser. Doing this however may impact the way our website works for you in the future.
Visit the About Cookies website at www.aboutcookies.org to find out more about restricting or blocking cookies in different browsers.
We will always take necessary steps to ensure that your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act 1998 and our data protection policy (part of our overall Information Governance Policy) and code of practice on confidential and personal information.
Purposes for which we use the information collected
Personal information about you will be used for the following purposes:
- in our day-to-day work;
- to enrol you if you have requested to become a member of Healthwatch Isles of Scilly ;
- to respond to any queries you may have;
- to improve the quality and safety of care.
This may include any personal information that you choose to share with us, but we will treat this as confidential and protect it accordingly.
We will never include your personal information in survey reports.
Who we disclose the information to
In order to fulfil our remit, Healthwatch Isles of Scilly may share the feedback that we obtain through this website with regulators, commissioners and providers of health and care services.
However, we will only disclose your personal information where we have your consent to do so, or where there is another very good reason to make the disclosure – for example, we may disclose information to CQC or a local authority where we think it is necessary to do so in order to protect a vulnerable person from abuse or harm. Any such disclosure will be made in accordance with the requirements of the Data Protection Act 1998.
Wherever possible, we will ensure that any information that we share or disclose is anonymised, so as to ensure that you cannot be identified from it.
How to obtain a copy of the information we hold about you
You have a right to access the personal information we hold about you. To obtain a copy of it, please write to us at firstname.lastname@example.org.
Date: 1st May 2013
Updated: 14th August 2014