We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

You can also contact us to find out how to get help with making your complaint.

Patient Advice and Liaison services (PALS)

PALS are there to give you information and advice, help to resolve a problem and give advice about making a complaint. 

Royal Cornwall Hospitals Trust Patient and family experience team

01872  252793  ​​​​​

rcht.patientexperience@nhs.net

Cornwall Partnership Foundations Trust PALS

01208  834620 

cpn-tr.Palscft@nhs.net

Plymouth Hospitals PALS

01752  439884 

plh-tr.PALS@nhs.net

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

Find out more

Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

Find out more

GP complaints

Find out where to start if you have a problem with your GP. 

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

Find out more